Microsoft today
announced new capabilities that will be delivered later this year in Microsoft
Dynamics CRM 2016. The updates are designed to make the software easier to use
and include even deeper integration with other Microsoft business applications
such as Office 365, Word, Excel, onedrive, Cortana and Delve.
Microsoft is already
calling this the most comprehensive ever update for Dynamics CRM, highlighting
advances in intelligence, mobility, and service and significant improvements in
productivity.
"Microsoft's
obsession with customer success is based on our ambition to reinvent processes
and business productivity," said Bob Stutz, corporate vice president of
Microsoft Dynamics CRM, in a statement. "Dynamics CRM 2016 is designed
from the ground up to deliver core capabilities all in one system to eliminate
distractions, to make it easier to do things, and boost productivity that our
customers can spend more time serving their customers. "
In a recent blog
post, Stutz also noted that Microsoft will make significant investments in
marketing Microsft (which was built after the acquisition of marketing pilot)
and Microsoft Social Commitment. The company will also be adding SMS "as a
marketing channel for our multichannel campaigns, increasing the font and
language of feeling for social development, and the introduction of the concept
of social intelligence with social selling automated triage, and sense of
adaptation "Stutz wrote.
The new version
enables organizations to manage their customer facing activities in a single
experience. Through improved Excel integration within Dynamics CRM, complete
with new Excel templates for different tasks, functions and settings, users can
switch between functions. Users will also have access to documents within
Dynamics CRM through integration onedrive trade capacity and new generation of
documents.
The launch of
Microsoft Dynamics CRM 2016 also introduces and refines Delve functionality in
the application. Powered by the Office Chart, Delve surface helps users content
key trend.
The new version
includes Dynamics CRM data management and advanced analytics powered by Cortana
Analytics Suite. This includes Azure learning machine that can enable business
knowledge. The personal assistant Cortana also be integrated into Dynamics CRM 2016
to help the surface of the core offerings, users accounts and activities.
Full offline
capabilities for sales professionals and service on mobile phones and tablets
will also be included. The release also allows users to create mobile
applications streamline work focused on the realization of sales-related
activities on the road.
The next version of
Dynamics CRM will also offer end-to-end solution for customer service through
self-service, assisted service and field service.
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